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Commonly asked questions
We provide answers to your queries regarding our services.
How can Physiova benefit my practice?
We offer our clients dedicated virtual physioVA and/or virtual administrative support.
We cater to various specialties and practice sizes, from solo practitioners to larger clinics.
Our virtual assistants for physical therapy are meticulously selected, well-trained, and capable of adapting to your specific workflows and processes.
What sets Physiova apart from the rest?
Our PhysioVA virtual assistants are registered physical therapists who undergo a rigorous selection process and comprehensive training
You can trust that your clinic’s operations will be handled efficiently and accurately by healthcare professionals who understand physical therapy principles and best practices.
They possess the necessary qualifications and expertise to provide exceptional support to your healthcare practice, including working with various EMR systems and creating SOAP notes.
How are PhysioVAs Recruited?
Recruitment Process
Before recruiting your PhysioVA assistants, we’ll set a meeting to make sure we understand the specific talent you’re seeking. We conduct an initial screening based on background, qualities, and skills, followed by various written and verbal tests to ensure only top-quality candidates are selected. Finally, we conduct another interview to guarantee an all-around fit.
Customized Approach
We don’t believe in a one-size-fits-all approach when hiring a support team for your PT clinic. Instead, we recruit specifically for each client’s unique needs, ensuring the best possible match.
Timeline
The recruitment process typically takes 3-5 days to get your ideal assistant. Our PhysioVA assistants continually learn and grow, participating in weekly refresher training while working for you, ensuring consistent skill improvement.
Who are your Physiova Virtual Assistants?
Our PhysioVA undergo a stringent application and interview process to work with Physiova, ensuring their suitability for medical settings.
Primarily, they are registered Physical Therapists (PTs) in the Philippines with relevant experience. They may also hold certifications in admin assistant or social media maketing.
We conduct thorough NBI background checks, provide HIPAA-training, and verify their computer systems for security and connectivity standards.
Which software works best with a PhysioVA?
The ideal way to work with a physioVA depends on your specific needs and tasks.
We recommend the following software for their efficiency and security, but our PhysioVA can certainly adapt to the software you’re currently using in your clinic:
• Electronic Health Record (EHR) system for patient records
• Zoom or Google Meet with Workspace for secure video conferencing
• Google Drive with Workspace, a HIPAA-compliant cloud storage service
• Online fax management solution, like Updox or eFax
• VoIP solutions, such as RingCentral or 8×8, for internet-based phone systems
What are PhysioVA’s pricing options?
Our pricing is straightforward! We provide flat-rate hourly pricing.
At $ 10 per hour, if 40 hours per week, with no contracts, setup fees, or hidden charges.
We bill weekly, each Monday, with the flexibility to cancel anytime.
Click here to explore our discount rates.
How am I protected if my PHI is intentionally compromised within the Philippines?
The Philippine government has enacted the Data Privacy Act of 2012, similar to HIPAA in the United States, which safeguards sensitive information like PHI. Filipino citizens can be held accountable for their actions even when working with entities outside the country. Learn more about the act here.
Data Privacy Act of 2012
Our physio virtual assistants are based in the Philippines, where the Data Privacy Act of 2012 ensures robust protection of sensitive data. Each PhysioVA working with Physiova has undergone thorough vetting, background checks, and holds HIPAA training certificates, emphasizing their commitment to data security. We also verify their professional licenses, photo ID, and address. It is recommended that you have the virtual assistant sign a Business Associate Agreement, as you would with any other contractor accessing PHI. Periodic HIPAA security audits should be conducted, treating PVAs as any other system user.
How can Physiova save me money?
We are dedicated to helping you save both time and money, as we understand that saving time ultimately results in increased revenue for your clinic.
Imagine this scenario: Your clinic has 5 physical therapists, each seeing 8-10 patients per day. If each therapist spends about 5-10 minutes on administrative tasks per patient, that’s approximately 200-500 minutes per day spent on non-patient care tasks.
By having virtual assistants from PhysioVA handling these tasks as scribes or administrative assistants, your therapists can use that extra time to focus on patient care or even see additional patients.
Assuming an average revenue of $50 per patient, even if each therapist can see just one additional patient per day, that’s an extra $250 daily income for your clinic, which adds up to about $5,000 per month!
With PhysioVA, you can maximize your clinic’s efficiency and boost your revenue.